My LG Eve GW620R Android smartphone hasn't been very reliable since I bought it back in December. First it got bricked when I tried to update the firmware and the entire mainboard had to be replaced. Then about a month ago the system software got corrupted and I lost half of all the function on my phone. Online technical support didn't help and when I went to Cellcom at Coquitlam Centre for help, the person there was COMPLETELY UNHELPFUL so much so the guy turned me away and basically said he would not help me at all. I just about gave up on getting my phone fixed at all. Today I tried one more time and with the help of telephone support I was able to do a factory reset by pressing the VOL Down , Menu , and Camera buttons at the same time while the phone was on. I thought I had tried that already, but this time it worked and I got full function on the phone again.... I have to thank William at Wireless Wave who seemed really to care about helping and directed me to the correct...